Refund Policy

Effective Date: 01-01-2024

Thank you for choosing The Digital Medium!

We strive to provide you with the best products and services. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines our commitment to customer satisfaction and the procedures for requesting a refund.

1. Eligibility for Refund:

1.1. Product/Service Categories: Refund eligibility varies based on the type of product or service purchased. Please refer to the specific terms below:

• Custom Software Development:

  • Eligible for a refund if the project is canceled before the commencement of development.
  • Once development has started, refunds will be evaluated on a case-by-case basis.

• SaaS Software (Subscription-based):

  • Monthly Subscription: Refunds available within the first 7 days of the subscription.
  • Yearly Subscription: Refunds available within the first 30 days of the subscription.

1.2. Grounds for Refund:

• Product/Service does not meet specified requirements.
• Critical issues preventing the use of the product/service.
• Unauthorized charges or billing errors.

2. How to Request a Refund:

2.1. Contacting Support:

• For refund requests, please contact our Customer Support Team via [email protected] within the eligible timeframe.
• Provide your order number, details of the issue, and any relevant supporting documentation.

2.2. Refund Review:

• Our team will review your request and may request additional information if needed.
• Refund decisions will be communicated within [insert timeframe, e.g., 5 business days].

3. Refund Process:

3.1. Approved Refunds:

• Refunds will be processed through the original payment method used for the purchase.
• You will receive an email notification once the refund has been processed.

3.2. Declined Refunds:

• If your refund request is declined, you will be provided with a detailed explanation of the decision.
• You may have the option to appeal the decision by providing additional information.

4. Exceptions:

4.1. Non-Refundable Items:

• Certain items or services may be marked as non-refundable. This information will be clearly communicated during the purchase process.

4.2. Digital Products:

• Once digital products have been downloaded or accessed, they may not be eligible for a refund.

5. Contact Us:

If you have any questions or concerns regarding our Refund Policy, please contact us at:

The Digital Medium

Email: [email protected]
Phone: +8801780324264

6. Changes to this Refund Policy:

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Please check this page periodically for updates. Thank you for choosing The Digital Medium! We appreciate your trust in our products and services.

The Digital Medium
01-02-2024